Response times
Within 24 hours on every plan, Monday to Friday. Priority support on Pro and Agency plans is answered first in the queue.
Pre-sales & technical support
Questions about your site
Tell us which WordPress install you are asking about and we can check compatibility before you commit to anything.
General enquiries
Anything else
Partnerships, billing questions, press, or a bug you would rather describe in prose than a form field.
Would rather talk it through? Book a 30-minute video call.
Before you write in
Most setup questions are answered on the what we do page, which describes exactly what the plugin writes to your database.
Refunds
Inside seven days of your first payment, email us and it is refunded in full. The refund policy has the detail.